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szarmach
annie
Product Designer & Design Mentor | Austin, TX
Currently: Product Designer II @ Care.com
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Care.com
Messaging Redesign
Parents want a way to connect with their potential caregiver before booking them to watch their kids.
How might we create a space for them to interact with caregivers and also serve the business by keeping the booking on the Care platform?
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Onboarding Redesign
Users were getting confused by the onboarding process and felt a lack of trust in the platform. They didn't want to move forward without talking to a real person first.
How might we make the onboarding process clearer and more trustworthy?
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